Delivery Costs
UK Mainland excl Scottish Highlands:
Orders under £150.00 (excl VAT) standard charge £ 9.00
Orders over £150.00 (excl VAT) we deliver free of charge
*** Where a parcel has failed to be delivered and is returned back to our warehouse, we will make a charge of £20.00 to re-send the parcel out to you.
Offshore Islands including Isle of Wight, Scottish Highlands, Northern Ireland & Ireland (Eire)
Orders under £150.00 (excl VAT) standard charge £17.00
Orders over £150.00 (excl VAT) delivery charge £12.00
Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm):
All Orders standard charge £27.00
European Union (EU) Countries Excluding Cyprus & Malta:
All Orders standard charge £27.00
We choose a courier to send your parcel with. We will advise you of the courier we are using and will email you a tracking reference accordingly.
Other countries (including Cyprus & Malta) not included in the above categories:
We will need to pack your order and agree carriage costs with your before despatch. Please contact us by telephone or email with your order details and will contact you accordingly. Such orders cannot be processed via the website.
Delivery Timescales:
As of 1st January 2021 the UK has oficially left the EU. We will have to comply with new trade agreements.
For our UK customers it will be business as usual.
For our EU customers there will be a few changes, which are outlined below and under Export Information.
Delivery is usually:
1 to 4 working days for UK Mainland, excluding Scottish Highlands. This is not a guaranteed service and delays may occur at busier times and during Bank Holidays.
3 to 7 working days for Scottish Offshore Islands, Isle of Man, Scottish Highlands and Northern Ireland.
7 to 10 working days for the Channel Islands and Mainland Europe.
We shall endeavour to deliver your order within the delivery times specified. Any dates specified by us for delivery of the goods are intended to be an estimate only. If no dates are specified, delivery shall be within a reasonable time.
Please note the following the UK leaving the EU there may be slight delays on delivery times due to checks at the borders and VAT having to be paid before the parcel can be released by customs. It is our understanding that you will receive correspondence from the carriers of your parcel with the amount of VAT that needs to be paid to the governement of the country where the goods are being imported. Upon receipt of the payment customs will release your parcel for delivery.
Orders received after 12.00pm on a Friday will not be processed until the following Monday.
On occasion it may be necessary to deliver the products by separate instalments. You will be advised accordingly should this be necessary.
Delivery Costs are inclusive of VAT.
NB:
Where a delivery has failed and a parcel is returned to our warehouse, we will look to make a charge of £20.00 to re-send the parcel out to you.
Export Information:
As of 1st January 2021 the UK has ofically left the EU. We will have to comply with new trade agreements.
As a UK based supplier, when an order is placed with us you are importing the goods into your own Country. There may be VAT to pay to your own Government.
If you are a VAT registered company you will be able to claim back the VAT you have paid in your Country as you currently do on other goods.
It is our understanding that you will receive correspondence from the carriers of your parcel with the amount of VAT that needs to be paid to the Government of the Country where the goods are being imported.
Upon receipt of payment of the VAT the parcel will be released for delivery by customs.
If your business is VAT registered you will be able to clam the VAT back from your Government as you would for other goods.